Customer Support Executive – Quality Department

1 - 3 Years

Ludhiana


Job Description

(Both Male & Married Females)

Qualification – Masters in Food Technology / Bio – Technology / Bio- Chemistry / Microbiology or equivalent degree (Bachelors can also apply with 2 year experience in this field)

communication skills & knowledge of E-mail & MS- Excel.

Responsibilities –

- Answer calls professionally to provide information about products

- Keep records of customer interactions , recording details of inquiries, complaints, and comments, as well as actions taken.

- Follow up to ensure that appropriate actions were taken on customers' requests.

- Refer unresolved customer grievances or special requests to designated departments for further investigation.

- Answer questions about products or the company

- Ask questions to understand customer requirements

- Enter and update customer information in the database

- Handle grievances to preserve the company’s reputation

- Keep records of calls and sales and note useful information

Salary 1 Lac 50 Thousand To 3 Lac 50 Thousand P.A.
Industry Pharma / R&D / Biotech
Work Experience 1 - 3 Years
Qualification Professional Degree, Other Bachelor Degree, Other Master Degree, Post Graduate Diploma

Key Skills

Customer Support customer care

Company Profile

Contact Person Mr. G.K. Patel
Address Sahnewal ,Ludhiana,Punjab-141120
Mobile 8320982915
Email ID gjvataliya@gmail.com

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+91-8320982915