4 - 10 Years
Ahmedabad, Gurgaon, Mumbai
Responsible for E911 (Survey & PSAP Testing), Fiber (Underground & Aerial) Installation, MPE Study, LTE Installation, commissioning & Integration Projects for US Clients.
Responsible & Manage service level agreement (SLA), customer/client satisfaction, productivity, people management & employee satisfaction.
Interact with Clients/Stakeholders to facilitate smooth communication to understand and analyses the business requirements and also to identify appropriate solutions to enhance overall customer satisfaction.
Daily/Weekly/Monthly/Quarterly business reviews with Clients, plan and Implement operational strategies to ensure enhanced productivity and customer experience.
Ensuring KPI targets are met within the planned deadlines, cost & quality norms by ensuring optimum utilization of available resources.
Standardize and Stabilize reporting processes across business through project planning, tracking deliverables, SOP creation.
Deftly involved in following up the associates performance and manage the discrepancy through existing performance enhancement plans on relevant situations.
Direct, lead and motivate teams; imparting continuous on-job training to accomplish greater operational effectiveness.
Measuring maturity processes / practices in the organization, analyzing gaps & recommending action plans.
Assuring that appropriate processes are followed and identifying weak areas to improve adherence and providing suggestions regarding improvement of processes.
Instrumental in setting SMART goals and ensuring process improved of client KPIs.
Managing a team of front line agents, supervisors and Assistant Managers.
Active Involvement in initial/lateral Hiring.
Significantly contribute in people development and ensure their career enhancement through regular interaction, performance reviews and SKEP (Skills Knowledge Enhancement Plans).
Facilitating Monthly Rewards and Recognition's programs focused on agents/support performance appreciation.
Must be good command on MS- Ex
|Salary||4 Lac To 7 Lac P.A.|
|Industry||IT Software - Others|
|Work Experience||4 - 10 Years|
|Qualification||Vocational Course, Diploma, Advanced/Higher Diploma, Professional Degree, Other Bachelor Degree, Other Master Degree, Post Graduate Diploma|
|Contact Person||Mr. G.K. Patel|